Bookstore Policies

Forms of Payment

The Bookstores at New Castle, Wilson Graduate Center and Dover campuses accept cash, checks, MasterCard, VISA, American Express and Discover cards for purchases. However, cash is not accepted at some of the other locations as a method of payment. Other locations do accept checks, MasterCard, VISA, American Express and Discover cards for purchases. If you receive financial aid, you should obtain a book voucher from a representative of Student Financial Services before making your purchases.

Returns Policy

  1. All returns must be accompanied by the original receipt. It is the sole responsibility of the purchaser to present the receipt as proof of purchase. A Schedule or Drop/Add form may be required for some returns.
  2. Returns must be done by the last day of drop/add for which your course meets. It is the sole responsibility of the purchaser to know these dates.
  3. Purchases after the drop/add period for which your course meets will have no return privileges.
  4. Refunds will be issued in the same method of payment as the original purchase.
  5. Do not write in any book or remove shrink-wrap until you are certain there will be no need to return it.
  6. New textbooks must be returned in original condition. No refunds will be given for new books which are damaged or have any writing/markings.
  7. No returns will be accepted for books where shrink-wrap has been removed.
  8. No returns will be accepted if any items that accompany a textbook are missing or the sealed package has been tampered with or opened.
  9. The University Bookstore reserves the right to make final judgements on all returns.