A Sampling of Education Programs (non-credit)

We will create custom education programs that will meet your immediate and future needs:

Communication Skills	Listening Employee Counseling Techniques Dealing with Difficult People Conflict Resolution Business Presentations
Customer Service	Customer Satisfaction Identifying the Internal & External Customer Excellence in Customer Service: Winning and Keeping Customers
Developing Leaders	Presentation Skills Strategic Decision Making New Leaders Workshop Time Management Leading Change Performance Management Development Leadership Seminars Assessing & Refining Your Leadership Style How to Build a Successful Team
Management	Project Management How to Manage People (a Workshop for new supervisors) Strategic Planning Problem Solving/Decision Making

For more information, contact:

Ann Williams
(302) 295-1198
ann.s.williams@wilmu.edu

OR

Liz Jordan
(302) 295–1186.
elizabeth.p.jordan@wilmu.edu