Telecommunications

Wilmington University is supported by a digital private branch exchange phone system of networked sites that provide basic telephone service supporting Direct Inward Dialing [DID], Caller ID, Voicemail and Phone Conferencing.

Voicemail

Voicemail processing occurs automatically when calls into a DID number are not answered or the line is busy. Messages can be recorded and retrieved in a voice mailbox 24 hours a day, seven days per week.

Phone Conferencing

From Your Desk Phone

Comdial Phone

Telephone conferencing is the ability to conduct a conversation between 3 or more people. Conference calling from employee desk phones is supported with some limitations:

  • The conference call must be originated from your desk phone,
  • You must add all of the other parties to the conference call.

All conference calls originated from your desk phone are half-duplex or Simplex. Half-duplex refers to communication that occurs in one direction at a time. Both parties can not speak and be heard at the same time. Instructions on how to set up a conference call from your desk phone can be found at Conference Calling with Desk Phone.

From the Polycom Conference Phone

Polycom Conference Phone

Telephone conferences can also be conducted from the Polycom conference phones that are located in University conference rooms. Conference calls from these phones are full-duplex, meaning that you can speak and be heard at the same time. Instructions on how to set up a conference call from the polycom conference phones can be found at Conference Calling with Polycom Phone.

Place an Audio-Visual Equipment Reservation for a Polycom.

HelpWhat I want to know is not listed on this page or in the user guide. How do I receive support?

You may submit a Help Desk ticket online or by e-mail to helpdesk@wilmu.edu with a description of your question or issue.