Blackboard 9 Known Issues

Blackboard 9.1 works best in the latest version of Mozilla Firefox or Google Chrome

If you are using Internet Explorer, Safari, or Opera, you should install the latest stable release of Mozilla Firefox or Google Chrome. Learn more.

Blackboard will work in other browsers, but a few features may not function properly. We want you to have the best experience possible.

 

Other Known Issues

Area

Issue

 Resolution/ Workaround

Browser Compatibility

Issues with Internet Explorer 8 and Blackboard

Using Internet Explorer 8 with Blackboard will cause problems for students attempting to submit tests or use the file upload feature. To avoid these issues it is suggested to use Mozilla Firefox http://www.mozilla.com/en-US/firefox/ie.html or change to the “compatibility mode” in IE8 (Tools > compatibility mode” in IE8 (Tools > Compatibility View Settings > Check ‘Display all websites in Compatibility View’ > Close. You will need to close IE8 and reopen the browser before the change takes effect.)

Copy and Paste

Copy and pasting text from Word to a Bb text editor or discussion post causes formatting problems in Blackboard.

Blackboard offers a Paste from Word Mash Up Tool. Click this link for the video tutorial or click here to view the directions in PDF format.

Discussion Board - grade columns

DB columns remaining in the Grade Center

When deleting DBs, be sure to also select that the columns are removed from the Grade Center; otherwise, they will remain and cannot be removed on our end.  Recommend advising faculty to edit discussions rather than delete them and create/import new ones.

External links - now called Web Links

URL link may not open for students in IE.

Please use the Option, "Open in New Window"

Grade Center

Can't view column information

Quick Column Information - can access in Internet Explorer but not Firefox.

Grade Center

System error occurs when trying to access certain areas of Grade Center

Change the ordering of one column temporarily to force a re-organization of Grade Center. Sometimes this will resolve an issue causing a system error.

If you view a parsing error, click on Manage Column Organization, then click submit.

Homepage

Removed from version 9

Faculty can encourage the use of a blog , if an avatar is added under personal information then a photo is shared in blog.

YouTube Mashup tool

If you choose to pick the Embed Video player option, Firefox will not display video properly

Keep the default "thumbnail view" for the YouTube player option.