- If you need Technical Support, please call the Tech Support number at 1-877-708-2905. The preferred web browsers for Blackboard Collaborate Ultra are Google Chrome and Mozilla Firefox. Internet Explorer, Safari, and Edge do not fully support Collaborate and you may experience issues that will lead to frustration.
- Quick Start Guides
- Tutorial Videos
- Training for Faculty
- Template Message for Faculty - This is a Blackboard Announcement to invite students to a Collaborate webinar.
- Help for Students
- Using Collaborate Ultra on a Mobile Device
- Getting Started in Collaborate Ultra for Faculty
- Getting Started in Collaborate Ultra for Students
Collaborate Ultra Overview:
Accessing Collaborate Ultra from the Course Menu:
Accessing Collaborate Ultra as a Student:
Creating a New Session in Collaborate Ultra:
Obtaining a guestlink in Collaborate Ultra:
Sharing an Application in Collaborate Ultra:
Share a Whiteboard in Collaborate Ultra:
Sharing Content in Collaborate Ultra:
The Collaborate Panel in Collaborate Ultra:
Session Settings in Collaborate Ultra:
Using your phone for audio in Collaborate Ultra:
Starting a Recording in Collaborate Ultra:
Uploading a Profile Picture in Collaborate Ultra:
Using Collaborate Ultra on a Mobile Device:
First, please check the Educational Technology Workshop Calendar to see if there is a Blackboard Collaborate Workshop that fits your schedule. If there is not a workshop that fits your needs, please fill out the One-on-One Training Request form and an Instructional Technologist will then contact you to set up an online training appointment.
Below is a template message for faculty members. It's recommended that you copy and paste the text below into an announcement in your courses using Collaborate Ultra. Remember to paste into Blackboard you must use the keyboard shortcut "Ctrl + V". The message will inform students how to use the software and get support if they need help using or configuring the software on their computer.
The online meeting will be held on <date> at <time> <time zone>. We will be using Blackboard Collaborate, a web conferencing tool that is similar to Skype. Here is the link you will need to join the Blackboard Collaborate session: <guest link to Collaborate room>
This webpage has tutorials that will show you how to join a Blackboard Collaborate session. If you need Technical Support, please call the Tech Support number at 1-877-708-2905. Be sure to join the meeting 5 – 10 minute prior to it starting, to ensure you can properly login.
Wilmington University Students can also contact the Collaborate: Tier 1 End User team.
The Collaborate: Tier 1 End User support team is specifically setup to handle issues such as this and can personally work with the end user for quicker resolution. For this and similar issues please have the end user:
- Go to https://blackboard.secure.force.com/btbb_publichome?dfprod=Collaborate
- Use the Support area to submit a case
North America: 1.877.382.2293
United Kingdom: 0.800.051.7248