Student Refunds

As of the Fall 2017 term*, Wilmington University partners with TouchNet to disburse all refunds to students.

All students must choose a refund option via the myWilmU Payment Center (see steps Below). Your refund option from previous terms will not be automatically applied.

Any refunds due to students will use this method, including:

  • Financial Aid refunds (see Financial Aid refund policy)
  • Tuition refunds (from dropping or modifying your courses)
  • Any other money due to you from WilmU

Selecting Your Refund Option

  1. Log in to the myWilmU Payment Center.

    Note: The Choose Your Refund Delivery Method option will be available starting October 3, 2017.

  2. Do one of the following:
    • If you have not yet selected a Refund Option, you will be prompted upon login. Click Choose Your Refund Delivery Method.
    • If you closed the prompt, or if you want to change or review your selection, choose My Profile Setup > Electronic Refunds from your myWilmU Payment Center home page. Then click Choose Your Refund Delivery Method.
  3. A new window will open to Heartland ECSI. Select your refund delivery method by choosing one of the 3 options.
    • Direct Deposit to your existing bank account*
      • You will need your bank account number and your bank's routing number.
      • Money is transferred to the designated account the same business day a refund is issued. Typically, it takes 1–2 business days for the receiving bank to credit the money to your account and make funds available to you.
    • Direct Deposit to a new Discover® Bank account
      • If you don't already have a bank account, through our partnership with the Discover Student Deposits Program, you can apply for a checking account†. With your Discover checking debit card you can check your balance and withdraw cash for free from the Discover ATM on the New Castle campus in the Pratt Student Center and from 60,000 other surcharge-free ATMs worldwide.
      • You will complete short application process and identity verification to open a Discover® Bank account.
      • Money is deposited to this account the same business day a refund is issued, and funds are available in 1-2 business days.
    • Paper Check mailed via USPS
      • You will enter and verify your mailing address.
      • A check is mailed the same business day TouchNet receives funds from your school, provided receipt is within daily cutoff times. Typically, it takes 5–10 business days for the check to arrive, depending on USPS First-Class® delivery timeframes.

*Continuing to Use Your BankMobile Vibe Account

  • Our previous refund disbursement partner, BankMobile, offered the option to open and use a BankMobile Vibe student account to recieve money from refunds.
  • Anyone who opened a BankMobile Vibe account may continue to use that account to receive refund disbursements.
  • If you wish to continue to use your BankMobile Vibe account, choose the Direct Deposit to existing account option in as described above, using your Use your BankMobile Vibe account information.
  • Funds will be disbursed and availble to your BankMobile account in the same time frame as any other bank account.
  • To access your BankMobile Vibe account, visit RefundSelection.com.

Disclosures

Cash Management Rules

Under the Title IV cash management regulations, institutions are required to publicly disclose any contract with a financial account provider that provides Title IV credit balances to students, known as a Tier One (T1) or Tier Two (T2) Arrangement. Tier One (T1) arrangements are those between an institution and a third-party servicer where the servicer "performs one or more of the functions associated with processing direct payments of Title IV funds on behalf of the institution" and offers one or more financial accounts under the arrangement, or markets an account to students itself or through another entity. Tier Two (T2) arrangements are defined as those between an institution and a bank under which accounts are offered and marketed directly to students.
Wilmington University is currently in a Tier One (T1) arrangement. All disclosures related to these new regulations and banking services contract will be made on this webpage.

On October 30, 2015, the U.S. Department of Education (Department) published Final Regulations in the Federal Register amending the Cash Management regulations at 34 CFR 668.161 - 668.167. Under §668.164(e)(2)(vii) and §668.164(f)(4)(iv), by September 1, 2017, any institution with a Tier one (T1) arrangement, and/or a Tier two (T2) arrangement that meets or exceeds the credit balance thresholds under §668.164(f)(2)(ii) must post on its website T1 and/or T2 contract data pertaining to the total consideration paid or received by the contracting parties under the arrangement for the most recently completed award year. No later than September 1, 2017, each such institution must also post the mean and median costs its students incurred, as well as the number of students who had financial accounts under the contract at any time during the most recently completed award year, unless the institution had fewer than 30 enrolled students with accounts opened under the T1 or T2 arrangement. The regulations require that thereafter, these postings must be updated within 60 days after the end of each award year.

Section 668.164(e)(2)(vii) and (f)(4)(iv) also states that the institution must post this contract information in "a format established by the Secretary." To meet this requirement, institutions must do the following:

  • Post information regarding the mean and median costs students incurred and the number of student account holders prominently, and as the first piece of information at the URL provided to the Department under §668.164(e)(2)(viii) and (f)(4)(v)

    Total Accounts

    Avg. Fee Amount

    Median Fee Amount

    Pending*

    Pending*

    Pending*

  • Place information regarding to the total monetary consideration paid or received by the contracting parties directly below the information regarding student accounts
    Academic Year Total Paid

    2017 - 2018

    Pending*
    2018 - 2019  
  • Place any non-monetary consideration between the contracting parties directly below information pertaining to the monetary consideration.
    Academic Year Total
    2017 - 2018 Pending*
    2018 - 2019  

The Cash Management Information Page on the IFAP website contains information on the Cash Management regulations, including Frequently Asked Questions (FAQs).

* The agreement between Educational Computer Systems, Inc. and Wilmington University is new for the 2017-18 academic/fiscal year. The totals will not be available until after the end of the 2017-18 fiscal year.

* The agreement between Educational Computer Systems, Inc. and Wilmington University is new for the 2017-18 academic/fiscal year. The totals will not be available until after the end of the 2017-18 fiscal year. View the full agreement between Educational Computer Systems, Inc. and Wilmington University, Inc.

† Notice: Students under the age of 18 are not eligible for the Discover card and will be mailed a check for any refunds, to the address that is on file in the student records.