Blackboard Frequently Asked Questions for Students

Where do I go for help with Blackboard?

Visit our online and telephone support.

When will courses that have ended be removed from Blackboard?

Once a course has ended, it will be available for approximately 6 months.  Students may write their instructors to request access to an older course for up to approximately 14 months after it has ended.  After that time, courses are removed from the system.

Students are encouraged to save copies of all their assignments on one or more personal storage devices including a PC, flash drive, or an online file storage service such as

Backing up course work on a regular basis may help students in putting together a portfolio. A portfolio is a great way to highlight one's credentials, skills, and achievements to potential employers.

Can I change my Blackboard username?

Unfortunately, no. Blackboard does not allow students, instructors, or administrators to change usernames.

What skills do I need to navigate a course Web site?

Familiarity with computers and an online environment are obvious skills needed to successfully use online course management tools. We recommend you have the following basic skills to be comfortable with navigating and creating your course Web site.

  • Browsing the Web
  • Entering URL's (web addresses)
  • Locating, opening, saving, and organizing files on your computer
  • Using drop-down lists and menus
  • Entering information into Web-based forms

What are the hardware and software requirements for using Blackboard?

To use Blackboard, you will need:

  • A live Internet connection. Blackboard will perform satisfactorily at dial-up speed (56Kbps or better), but high-speed internet access will offer the best experience.
  • A monitor capable of at least 800x600 resolution. For the best experience, access Blackboard at 1024x768 resolution or higher.
  • The Mozilla Firefox web browser (see software requirements).
  • Because Blackboard is a web-based application, it has no other minimum hardware requirements for your computer.
  • A hard wired Internet connection is preferable with Blackboard Collaborate (virtual class).