Respondus Monitor and Lockdown Browser

Table of Contents:

Technical Support

If you need help installing or using the LockDown Browser, please call the Tech Support number during the support hours at 1-877-708-2905 or via live chat. If tech issues persist, other options for proctored online tests may be available, at the discretion of the faculty member teaching your course. Please consult your instructor if you’re unable to use LockDown Browser.

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What is Online Proctoring?

Online proctoring is software that monitors students taking an online exam through a webcam. The purpose of this software is to verify the students’ identities and help improve academic integrity in the online classroom. Many universities require students to complete high-stakes final exams at a physical testing center. Online proctoring is a convenient alternative, since exams can be completed in the comfort of each student’s home.

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Download Respondus Lockdown Browser

This short video provides a basic understanding of LockDown Browser and the webcam feature. It can be installed on the following operating systems: Windows: 10, 8, 7, Vista and Mac: OS X 10.7 or higher.

Here are the three steps that students must follow to use Respondus:

  1. Review the two tutorial videos that are posted below on this webpage.  

  2. Click the following link to download and install LockDown Browser. 

  3. To take the Respondus exam, start LockDown Browser, login to Canvas, and then navigate to the exam.  You will not be able to access the exam with a standard web browser such as Internet Explorer or Mozilla Firefox. 

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Webcam and Testing Information

Students taking select online courses will be required to take an exam in a proctored environment using Respondus Monitor. There will be no cost for the exam, however students will be required to use the following:

  • A webcam - The webcam can be built into your computer or can be thetype that plugs in with a USB cable. Many computers come built-in with a web cam; however, students can also purchase a low cost web cam directly through the Wilmington University Campus Store using financial aid funds. Web cams can be purchased from many online stores, such as  Amazon,  for as little as $14.99.
  • A form of photo ID - The photo ID can be your WilmU ID, a Driver's License, or any form of legal photo ID.
  • This course requires the use of LockDown Browser. It can be installed on the following operating systems: Windows: 10, 8, 7, Vista and Mac: OS X 10.7 or higher.
  • You won't be able to access the exam with a standard web browser such as Internet Explorer or Mozilla Firefox. For additional details on using LockDown Browser, review this Student Quick Start Guide (PDF).
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Tutorials for Students

To take an online test, start LockDown Browser and navigate to the exam. After you have completed the exam, the exam session recording is reviewed by your instructor. Prohibited behavior  will automatically be “red flagged” and the instructor will make the determination if the academic integrity policy has been violated.

 

 

 

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How much bandwidth is required for Respondus Monitor to run?

A high-speed broadband Internet connection is necessary to take a Canvas exam in the Respondus Monitor system. The most common reason a test would fail is a connectivity issue or a slow Internet connection.

Canvas tests are ideally taken on a computer that is hardwired to a modem or router. If you cannot use an Ethernet cable to connect directly, there are a few other things will help boost your Wi-Fi speed:

  • Move your computer, so it is as close to the Wi-Fi router as possible.
  • Be sure the router not blocked behind a wall or really far away from your computer.
  • Other electronic devices that use Wi-Fi will also take up your network speed. You may want to turn them off or disable their Wi-Fi.  For example, iPads, tablets, and other streaming TV services like Netflix and online gaming will use the same bandwidth as your computer.  Try turning off these devices until after you complete your exam to boost the strength of your Wi-Fi signal. 

 Here are a few other tips to troubleshoot your issue:

  • Reboot your computer just before starting the test.
  • The Respondus Lockdown Browser has a built-in Help Center that can troubleshoot issues. The 2nd tutorial video on this webpage explains how to use the Help Center.

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Academic Integrity

Additional information about cheating and test tampering may be found in the Wilmington University Code of Conduct.

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