Complaint Resolutions

Process for Filing a Concern or Complaint

This complaint resolution process is applicable to all students, whether Delaware residents or non-residents, and regardless of the state’s NC-SARA membership.

An online student who seeks to appeal a problem in a course or a final grade should first follow the process listed on the Academic Complaint or Appeal of a Final Course Grade procedures web page. An online student with a concern or complaint of any other nature should speak with someone in the Office of Student Concerns.

The information below is available for issues that cannot be resolved by Wilmington University. Online students are encouraged to exhaust all possible internal avenues for resolution before filing complaints with external agencies.

If a student is not satisfied with the outcome of the Wilmington University grievance resolution process, the complaint may then be submitted to the Delaware Department of Education.

Contact Information for Wilmington University’s Accreditation Agency

Wilmington University is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA  19104, 267-284-5000, Visit the Middle States Commission on Higher Education’s Policies, Guidelines & Procedures web page to review the grievance resolution process for Complaints Involving Member Institutions.