Canvas for Faculty

The Canvas LMS provides faculty and students with an intuitive, fast, and engaging online experience. This LMS allows users to access course materials, complete assignments, communicate and collaborate online. It has various tools for delivering learning content, engaging online learners, and measuring their performance.

Training and Support Resources:

  • Canvas training
    Information for completing training required for all faculty members.
  • Training videos
    on WilmU-specific FAQs to help you with the most common questions you might have.
  • FAQ's
    Answers and documentation to frequently asked questions that are updated on a regular basis.
  • Cyber Day Course Planning Webinars
    Prepare for the unexpected to ensure course continuity for you and your students.

Experiencing Browser Issues? See Web Browser Issues with Canvas.

Ways to Complete the Required Canvas Trainings

All faculty are required to complete two trainings prior to teaching: Canvas Basic and Canvas Advanced. The Educational Technology department offers the following training options. To register, login to the WilmU Learning Center.

Instructor-Led Workshop

Register for an instructor-led Canvas training by logging into the WilmU Learning Center.

Upcoming Scheduled Sessions

On-Demand Videos

Please watch the videos, and then complete the activity list, which can be found in your files area of your Sandbox course.

Canvas Basic videos:

  1. Global Navigation and Settings
  2. Navigating the Course Menu
  3. How to Publish Course Content

Canvas Advanced videos:

Canvas Advanced Self-Paced video tutorials are divided into separate segments, please follow these videos in sequential order to match the Canvas Advanced Training Activity Sheet:

  1. Create a Calendar Assignment
  2. Create a Turnitin Draft Assignment
  3. Create Discussion Assignment
  4. Create a Quiz
  5. Assignment Groups and Settings for Course Calculation
  6. Submitting Assignments
  7. Review the Turnitin Similarity Report
  8. Grading and Feedback
  9. Gradebook Settings and Finalizing Grades
  10. Creating Groups in Canvas
  11. Advanced Grading Techniques

Self-Paced Online Training

All instructors are assigned a Sandbox course that they will see in their dashboard when they login to Canvas. The Welcome page on the Sandbox contains the self-paced activity sheets for both Canvas Basic and Advanced.


FAQs about how to use Canvas as an Instructor

Training Related Content set up in a course Grading

Communication tools

Assignment set up in a course

Tech Support for your Students

How to Register for a Workshop

Question 1: How do I login to the WilmU Learning Center?

Answer 1: Click this link to sign-in to WilmU Learning Center or follow these steps:

  1. Login to myWilmU (remember to use your existing email address and password to log in).
  2. Click menu on the left side to reveal the navigation menu.
  3. Click Faculty.
  4. Click Faculty Resources.
  5. Click the WilmU Learning Center to register for workshops, take required and elective training, and complete training activities.


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Question 2: What trainings have I already completed?

Answer 2: You can instantly access your training history from the "Reports" tab in the WilmU Learning Center.
The reports tab will display your transcript of all professional development workshops you have attended in the past. Watch this video to see the process to access your training transcript.


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Question 3: How do I register for a workshop?

Answer 3: WilmU Faculty can register for a Canvas workshop using these links, once they are logged in to the WilmU Learning Center:

Another way to register is by logging into the WilmU Learning Center, searching the workshop’s title, and then clicking on a workshop’s title to review the schedule of upcoming sessions. To the right of the session date you want to attend, click the green “Register” button. Watch this video to see the process to login and register for a workshop.



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Question 4: Do I have to sign-up for the online self-paced Canvas trainings?

Answer 4: You may begin your self-paced option immediately. You do not need to register for the online self-paced option, simply login to Canvas to complete the tasks listed on the activity sheets in your Canvas Sandbox.

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Question 5: Is Canvas training required?

Answer 5: Yes, Canvas Basics and Canvas Advanced are trainings that all faculty are required to complete to be eligible to teach.

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Question 6: Is anything else changing besides Canvas in place of Blackboard?

Answer 6: Only two ed tech tools are changing: Blackboard Collaborate and SafeAssign.

  • The Blackboard Collaborate web conferencing system is being replaced with Zoom.
  • The SafeAssign plagiarism detection system is being replaced TurnItIn.
  • All other ed tech tools will stay the same. Weekly attendance, early alerts, and final grades will still be submitted through the myWilmU faculty portal.

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Question 7: Will my course content be transferred over from Blackboard into Canvas?

Answer 7: Only online courses templates will be automatically migrated over from Blackboard into Canvas.

Any hybrid or online courses that you wish to save a back-up will need to be done manually. We have two convenient options to help you with this process:

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Question 8: When will my courses be available in Canvas?

Answer 8: Canvas courses are loaded with content at least 6 weeks before the start of a block.

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Question 9: How do I become eligible to sign up for Hybrid and Online Training (HOT)?

Answer 9: Complete the two pre-requisite workshops: Canvas Basics and Canvas Advanced . Then sign-up for HOT in the WilmU Learning Center.

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Question 10: What Tech Support is available for students that need help logging in or using Canvas?

Answer 10: Wilmington University students can contact the Help Desk during the support hours at 1-877-708-2905 or via live chat .

Canvas users can also access the Help Desk directly from the global navigation menu while logged into Canvas. Students that want to learn more about how to use Canvas can visit the Canvas for Students webpage.


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Question 11: Why are assignments are not showing up in Student View?

Answer 11: Assignments will only display to students if they are associated with a module and both the assignments and the associated module are published.

To publish an assignment, content item, or module, simply click on the gray cancel symbol. This will change the symbol to a green check mark. Now when you go into Student View, you will see all published content. The unpublished feature is useful for hiding content from students, until you are ready to make it available for them to review it.


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Question 12: How can faculty view the TurnItIn originality report?

Answer 12: Below are the steps to access the TurnItIn originality report from the grading area.

  1. Click on the cell with the attempt from the student.

  2. Click the small door-shaped icon to the right side of the cell.

  3. Click the Speed Grader link on the pop-up pane on the right side of the screen.
  4. Click on the % box with the to Similarity Score to view the full Originality report.
  5. From here, you can review the Originality Report, review Resources, filter settings, and load the ETS e-Rater Results.

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Question 13: When grading a discussion board, how to view all of a student's posts?

Answer 13: While grading a discussion board, click the "3 dots" menu or the "view the full discussion" link in the top right corner region of the screen.

If you want to see all the posts in a discussion board associated with a specific student, click the"3 dots" menu next to the student in the discussion board and open "Speed Grader". Now the posts and replies for that student will be grouped together for grading.



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Question 14: How do I set up an assignment that only allows Word documents to be submitted from students?

Answer 14: Configure an assignment's file type restrictions to both "doc" and "docx".

Canvas allows you to set up assignments that will require students to submit a file in a valid format. For example, you will need input both "doc"and "docx", if you only want to allow only Word documents to acceptable for uploading. The reason it's both "doc" and "docx" is those are the two versions that students typically have of Microsoft Word. This webpage shows the most common file types and file extensions.

Below are the steps to set up an assignment to make uploads to be restricted to a Word document.

  1. Edit the assignment:
  2. The Submission Type should be set to "Online"
  3. Check the box labeled "File Uploads" to enable this feature.
  4. Check the box labeled "Restrict Upload File Types", then in the text field type "doc,docx".
  5. Now scroll down and click the "Save" button in the bottom right corner. This assignment is now set up to only allow students to upload papers in "doc" or "docx" format.


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Question 15: How do I change discussion boards from one long stream, to a view that is divided into threads?

Answer 15: Click the "collapse replies" button on a discussion post.

Below are the steps to change to a collapsed view that is more similar to the threaded discussion board.

  1. Look for these buttons just below your discussion board questions:
  2. Hover your mouse cursor overthem will show the text "collapse replies" and "expand replies. " Clicking on the "collapse replies " button will collapse each user into their own thread, for easier reading and responding. Also note that in collapsed view you can see how many posts and replies are in each thread (grey number) and how many unread posts there are (green number).
  3. Note the small blue arrow that appears as you mouse-over each students post:
  4. Clicking on the blue arrow will expand to show just the thread and replies for that student, for easier reading and replying:

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Question 16: My syllabus has changed, how do I update the Word document in my course?

Answer 16:

The first step is to click on the "course syllabus" link to download the syllabus to your local computer. Then open up that file and edit the generic syllabus. Then after you edit, save on your computer and close the Word document file.

Now when you get your course go to the "syllabus" section and press the "Edit" button:


Next, highlight the "Course Syllabus" link at the top, press the "Files" tab on the right, and press "+Upload a new file" at the bottom. This will let you replace the syllabus file with your own version:


When you are done, just press the "Update Syllabus" button at the bottom.

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Question 17: How do I assist my students that state they cannot get their courses to load up properly in Canvas?

Answer 17: If the Canvas system is not working properly for your students, they are most likely using an unsupported web browser, such as Internet Explorer or Edge. These browsers will not display all content correctly.

Message to send your students:

If Canvas is not working properly on your computer, it is likely because of the web browser you are using. Specifically, if you use Edge or Internet Explorer, the Canvas system will not load up properly. Canvas works best in the latest stable release of Mozilla Firefox or Google Chrome. These are both free downloads and most computers already have at least one of them installed. Visit the Browser Support Page to learn more about which versions of web browsers are supported.

If you need help accessing or using Canvas in Chrome or Firefox, please contact the Help Desk during the support hours, via email, on the phone at 1-877-708-2905.

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Question 18: How do I view and sort replies in the discussion boards?

Answer 18: To view and sort replies in the discussions, you can view all replies in a discussion by scrolling or searching content.

Focused discussion replies are shown in hierarchical order; threaded discussions are hierarchical, collapsible, and expandable. In a discussion, you have several options to view and sort discussions. Use the search field [1] to search for replies or specific authors. To filter by unread replies, click the Unread button [2]. To view deleted replies, click the Show button [3]. You can also collapse and expand all discussion replies [4].


You can view how many unread and replies are in a thread [8]. The number on the left indicates unread replies, while the number on the right indicates the total number of replies.

Threaded Discussions are discussions with replies within replies. In addition to post date, replies are shown in hierarchical order, with replies naturally indented to indicate when a student replies to another student's reply.

When viewing threaded discussion replies, collapse and expand individual threaded discussions by hovering over the top of the white box containing the entire reply [1]. When a threaded discussion reply is collapsed, you can view the reply indicators showing the number of unread and total replies [2].


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Question 19: How to change the default grading options in the SpeedGrader?

Answer 19: Simply click the gear box icon, then click options to view other ways to sort the student list.



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Question 20: How do I send an announcement with multiple attachments?

Answer 20: Using the Files tab on the right side of the screen.

Below are a few screenshots explaining the process.

Step 1: Click the "Files" tab on the right pane.


Step 2: Click the "+Upload a new file" button.


Step 3: Click the "Choose File" button. Select the document you want to upload.

Step 4: Click the "Upload" button. A link to the file will now appear in your announcement. Simply repeat this process to add additional files to the same announcement.


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Question 21: How to email only those students that have not yet submitted a specific assignment?

Answer 21: Use the "Message Students Who..." feature from the gradebook area of your Canvas course.

Step 1: On the course menu, click "Grades", then find the assignment column that you want to email all students that have not yet submitted their work. Click the traffic light icon to the right of the assignment name, to make the dropdown menu appear.

Step 2: Click "Message Students Who".


Step 3: A pop-up box will appear that will allow you to email various sets of your students directly from the Canvas system. On the dropdown menu, select the option labeled "Havent's submitted yet".

Step 4: Write your message to the students in this box.

Step 5: Click Send Message.


Step 6: You can view messages sent from Canvas in your Inbox:

Step 7: Change the dropdown menu to "Sent" to filter out your Inbox emails, by only thoses sent to other people.


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Question 22: Why are students not able to submit a TurnItIn assignment?

Answer 22: If a student does not check the box to accept the TurnItIn terms of service, it will not let them submit the assignment.

Please inform your students to follow the instructions below, when submitting writing assignments that are paired with the TurnItIn plagiarism detection tool.

Step 1: Upload your Word document by clicking "Choose File" and then selecting your Word document from wherever it is saved on your computer.

Step 2: Check the box to agree to the TurnItIn End-User License Agreement.

Step 3: Click the "Submit Assignment" button.


Please note,if the box is not checked next to the TurnItIn End-User License Agreement on the Assignment submission page, students will get the following error message and will not be able to upload their essay:


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Question 23:How do I reset an attempt?

Answer 23: It depends on the type of assignment:

  • Canvas Assignment - No clearing is necessary, as by default students have unlimited attempts to resubmit from the assignments area (as long as it is still published and not hidden from the view of students).
  • Canvas Quiz -You cannot clear an attempt, instead the way to give students another chance at the quiz is to adjust it so that student is allowed additional attempts, this webpage explains the process.
  • Grade column in canvas that's synced with a third party tool (like a McGraw-Hill product) -Typically the attempt needs to be cleared in the gradebook of the third party tool, then it will sync to the Canvas grade center​.

Question 24: How to handle assignment resubmissions?

Answer 24: Regrade the student's assignment in SpeedGrader

If a student does not submit an assignment, you may decide to give them a grade of zero points after the assignment’s due date. If that same student submits an assignment to be graded after this time, it will show up in the grade book as needs grading. The gradebook cell will have the status of "resubmitted" and will have a light green shading, as displayed below: 


To grade the student’s submission, follow these steps:

  1. Click in the cell. The original grade they received will appear.
  2. Click on the box with the right arrow to make the SpeedGrader pane appear on the right side of the screen.
  3. Click the SpeedGrader link to view the student’s assignment submission.
  4. You can now view student’s assignment submission. You have the option of using the same grade for the resubmission. To apply the same grade to the new assignment, click the "Use this same grade for the resubmission" link. Alternatively, you can enter a new grade to overwrite the previous grade. Their score will now appear in the gradebook as a graded assignment. Learn more about handling assignment resubmissions.

Question 25: How do I access old courses? I can’t find them on my dashboard.

After a course has officially ended, you can still access it in a read-only state by following these steps:

  1. Click the Courses icon on the left-side navigation menu.
  2. Click "All Courses" at the bottom of the list of your courses.
  3. Navigate down your course list to Past Enrollments and then click on the course to access your content. Please note that you can no longer click the star to make the course appear on your dashboard. Courses from prior terms need to be accessed directly from the courses page, instead of the dashboard:


Question 26: Now that the term has ended, my course does not allow me to edit grades or let students submit late assignments. How can I restore access to perform these tasks?

Answer: The course's end date needs to be extended in your course's settings. 

This occurs because once the term ends, courses that were offered in that term will change to a read-only state. At this point, teachers and students will only be able to view the content, but teachers will no longer be able to make change to the gradebook and students will not be able to submit new assignment submissions. There are times when a student is granted an incomplete grade for the course and will be authorized to have extra time to submit assignments.

To convert your course back to a state that allows students to submit assignments and teachers to grade items, please follow these steps:

  1. Click "Settings" at the bottom of your course menu.
  2. Check the box labeled "Students can only participate in the course between these dates".
  3. On the "Ends" field, click the calendar icon.
  4. Select the exact date that you want the course's end date to be extended to. 
  5. Scroll down to the bottom of the webpage and click the button labeled "Update Course Details" to save these changes in your course. 

Alternatively, you can email to request support from the Ed Tech department to extend the end date of your course. Please include the CRN of the course and the exact date that you want the course's end date to be extended to.

Question 27: How do you set up assignments that display grades as complete or incomplete? 

Answer: Change the display grade option from points to complete/incomplete. 

Some assignments, such as the Class Introductions discussion board, will be set to display grade as complete/incomplete instead of points. The assignment will still have a total of points possible, which can be set in the assignment’s settings. Follow these steps to set up an assignment that displays grades as complete/incomplete. 

  1. Click "Assignments" on the course menu.
  2. Click on the name of the assignment you want to modify. 
  3. Click the "Edit" button.
  4. Enter the total number of points that the assignment will be worth.
  5. Change the "Display Grade as" option to "Complete/Incomplete".  Then scroll down to the bottom of the webpage and click the button labeled "Update Course Details" to save these changes for the assignment.

Question 28: How do you grade complete/incomplete assignments?

Answer: Click on the assignment submission and then select complete to award them full credit for the assignment or incomplete to give them a grade of zero points. To grade complete/incomplete assignments, follow these steps:  

  1. Click on the cell with the ungraded assignment submission.
  2. Click the down arrow to display the grading options. To review the full assignment submission, click the right arrow to open up SpeedGrader. 
  3. Select the checkmark to mark the assignment as complete and award full credit. The other option is to mark the assignment as incomplete by clicking on the X to give a grade of zero points.


Question 29: How do I create and update a Canvas course card that displays on the dashboard?

Answer: Create an image from a template and then upload it from the course settings area. 

Faculty can download the template and instructions from this file


Question 30: How do I create a blank course site into Canvas?

Answer: Click "Courses" on the global navigation menu and then click the "+Courses" button.

As a reminder for faculty, please do not use your training sandbox for anything other than training.

Below is the process to set up a blank course in your Canvas account that can serve as a sandbox course. Start by logging into Canvas via myWilmU with your Wilmington University email & password.


  1. On the left-side navigation menu, click "Courses".

  2. Step 2: Click "All Courses".

  3. Step 3: Click the "+ Coursebutton.

  4. The name of the course does not impact anything, but if you are planning to create multiple sandbox courses, it is beneficial to come up with a logical naming convention. Thus the words "Back-up" is the recommended naming convention. Please do not change the default content license from "Private (Copyrighted)". Likewise, do not check the box to make the course visible.

  5. Click "Create Course"

Question 31: When I upload a file, students are getting an 'unauthorized' error message. How can I fix this?

Answer: Upload to Course Files area first, then copy the link to that file and add it to a page. 


Additional Support Options

For any other questions or requests for support, please contact the Educational Technology Department using these Request Forms or directly at